When purchasing a product at our Online Store at glassvinylgraphics.com.au Web Store you agree to the following Terms and Conditions.
All prices are quoted in Australian Dollars and are not subject to GST. We accept the following payment options: All major credit & debit cards or PayPal
For your protection and peace of mind, all payment methods take place over PayPal’s secure pages – the worlds leading online payment processing company. We are therefore never in possession of any of your debit or credit card information, which is only ever entered on a secure payment processing page hosted by PayPal.
All products must be paid in full before dispatching
You must provide a ‘correct name and real address’ where the product can be delivered and accepted by you.
Normally, please allow expected 2 working days for Perth Metro Area and 3 – 5 working days rest of Australia by Australia Parcel Post in a Post Roll – — (( please check with your local post office if outside your metro area for any expected delays outside this time-frame)).
4.0 General Delivery – Where You Accept Liability
If the delivery fails because:
- Australia Post could not contact you
- the delivery details were wrong
- you fail to accept the goods
- delivery fails due to war, disaster, etc
We take no responsibility for items which are delayed due to Australia Post
5.0 After Care
The Vinyl used in our Vinyl Decal Sticker is rated to last 5-7 years and should not creak, fade or break down in the the direct UV sun light.
Common Sense is best – it is a vinyl product glued to your glass with a fast acting strong adhesive.
- Clean with warm soapy water only, and use a soft sponge with a light circular motion.
- Do NOT rub too vigorously over the vinyl product when cleaning the windows.
- Please do not use any solvents or other harsh chemicals on the vinyl.
- Please do not pick at the edges as it may cause physical damage by lifting the edges.
From personal experience – it takes a sharp blade to remove the decal off a window or other flat surface
from time to time, we will post out a newsletter if we have any sales, specials or New Products to promote. There will be a Unsubscribe button provided at the end of the email if you wish these to stop. We would advise that you keep your newsletter subscription Live so that you do not miss out on any specials not offered to the general public.
We aim to resolve any issues quickly, if there is any problem with your vinyl sign, please contact us immediately.
If you have opened the product and tired to install it and failed to read or follow the instructions as supplied to you in our follow up order sent out confirmation email with Australia post tracking, and it has been installed on an angle or got twisted in the wind, we do not accept a return or refund as there is no fault with the sign itself but it has been damaged through incorrect installation.
Our products are customised and personalised and may not be returned for a refund if you change your mind.
We do not accept returns for incorrect sign letters or lines of text, we simply copy and paste exactly what you type into the Quotation Form or using or by using our’ online text editor’.
Please take care in sending in your order with special attention to sentence word spelling, phones numbers or the use of font caps — on first letter of first word in a sentence or first letter on every word or even using all caps on a word – and so on. Please take care in choosing a font and also more importantly allow for a few CMs bleed on either side of the sign to fit the space your sticking it to – eg do not order a 800mm wide sign to fit a 800mm wide space — DO ORDER a 600 to 650mm sign to fit this space– if your unsure of a finished size, please contact us to discuss your options.
If we have supplied the wrong vinyl colour as ordered or did not cut it in reverse, we will offer a full refund OR cut the order again for FREE.
If there is a defect in your product, ( vinyl is broken or split on the sheet before installation ) please send returns to our address (listed below). Please be aware that customers are responsible for the cost of packing and posting any returns.
PO box 193
We take no responsibility for items which are delayed due to Australia Post.
Please examine the package and contents when you receive it. Any damage to the package or contents by Australia post or thereafter must be immediately reported. We encourage our buyers to choose the Extra Insurance option on ordering, which is available on checkout to cover this damage otherwise it is out of our hands because the damage was caused by a 3rd party which we supplied in good faith to deliver. This is why we use personally pack your order carefully in a secure post roll and not a soft envelope to help prevent such damage.
GlassVinylGraphics will use reasonable efforts, upon your request, to change or cancel your order prior to production.
If production of your order has not yet commenced, you will be charged a 15% cancellation fee, to cover the cost of processing the order along with credit card merchant fees on the charge and the refund.
If an item has begun production, unfortunately, we cannot stop or change the order. You will be charged the full amount due on your order. We can, if you wish, (and if it has not already been posted) prevent shipment (in which case you may be eligible for a refund of your postage costs).
10 Other Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of our company or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from the owner of this website.
You must not:
* Republish material from our website without prior written consent.
* Sell or rent material from our website.
* Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
* Redistribute any content from our website, including onto another website.
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications.
You must not use the content on our website for any marketing related purpose without our express written consent.
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
The owner of this website may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
Limitation of Liability
THE MATERIALS AT THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL THE OWNER OF THIS WEBSITE OR ITS AGENTS OR OFFICERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, INJURY OR DEATH) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF THE OWNER OF THIS WEBSITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.